Our questions are listed in order under the following headings:

Headboards

Fabrics

Brochures

Delivery

Customers Own Material

Valances

Other

If you still cannot find the answer to your question, do not hesitate to call us on 01291 628216, email us at admin@theheadboardworkshop.co.uk, or ask us your question by filling out our online contact form, and we will be happy to help.

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Headboards

Q.   How does the headboard fit onto the bed?

A.   2 ways;  

1 - As standard our headboards come fitted with strong plywood moulded struts which attach securely onto the bolts which you should find located at the back of your divan base.

2 - Alternatively we can supply a Wall Mounting Pack for a cost of £29.00.

For futher details on fitting instructions, please click here.

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Q.   Can I wall mount my headboard if I have plasterboard walls?

A.   Yes you can. In order to do this, you will need to purchase special wall fixings for plasterboard walls, we recommend either Metal Cavity Anchors or Spring Toggles. Click here to view our recommendations.

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Q.   Where do I measure the height of the headboard from?

A.   All our headboard height measurements are taken from the top of the mattress to the top of the headboard.

To get an idea of the overall height, we suggest you place 2 small pieces of blue tack at the stated height, and run a length of string from corner to corner. Having replaced pillows, cushions etc, this will allow you to stand well back from your bed and will give you a good idea of the end result.

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Q.   How do I assemble my Winged Iona Headboard?

A.   For instructions on how to assemble our Winged Headboards, please click here. 

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Q.   Can my headboard be a different size to ones you offer on the website?

A.   Yes, we can and do make headboards in many shapes and sizes. Give us a ring on 01291 628216 and a member of our team will be very happy to discuss your requirements and provide you with a quote.

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Q.   Does 'Self Piped and Self Buttoned' mean I will have to pipe it myself?

A.   No, Self piped and self buttoned means that the piping will be in the same fabric as the headboard, as opposed to contrast piping in which case piping and buttoning is in Pure Cotton Natural. 

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Q.   Do the Harris and Caldey removable cover headboards have 'a lining cloth'?

A.   Yes, all our Harris and Caldey headboards have a Fire Retardant Calico lining underneath the loose cover.

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Q.   Can I buy an additional cover for my headboard?

A.   Yes you can, click here to view the range.

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Q.   Do I need Fabric Protector, and what does it do?

A.   We do recommend you purchase Fabric Protector, especially for lighter coloured fabrics.

Fabric Protector seals the fibres of the fabric, repelling all oil and water based stains from upholstery. This means your fabric will be easier to maintain and clean in the future, as it retains dirt on the surface, instead of it soaking into the fabric.

You can buy Fabric Protector by clicking here

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Q.   I have lost my Wall Mounting Pack Instructions, help!

A.   Don't panic, you can view the Wall Mounting Instructions here.

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Fabrics

Q.   You sent me a swatch of a fabric, but now I can't find it on your website. What do I do?

A.   We are continually updating and improving our fabric collection. If we have sent you a swatch of a fabric and you are now unable to find it, just call us on 01291 628216 and we will be able to help you.  

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Q.   Can I buy more of my fabric?

A.   Yes, if you click here, we sell fabric separately. All prices shown are per metre of fabric. At the checkout, increase quantity to amount of metreage desired.

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Q.   Why is the Faux Suede so special?

A.   Please watch the video below to see why:

 

Click here to order your samples today and try for yourself!

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Brochures

Q.   Can you please send me a brochure?

A.   Certainly, you can order a free brochure by ringing us on 01291 628216.

We also recommend customers to take a look at our Online Press Pack to get an overview of selected headboards, but the only way to get an entire understanding of our collection would be to have a look around our website as we have so much choice.

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Delivery

Q.   How long will it be before I recieve my headboard?

A.   We will get your headboard to you in about 4 - 5 weeks, unless otherwise stated.

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Q.   What happens if my delivery is due when I am away?

A.   Don't worry, as long as you ring or email and tell us when you are available, we can arrange a delivery date to suit you.

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Q.   How much will delivery be?

A.   Click here for delivery charges.

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Customers Own Material

Q.   Can I supply my own fabric?

A.   Certainly! Once you have selected your size of headboard, ottoman or valance, and model if applicable, simply select the 'Customers Own Material' swatch.

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Q.   How much fabric will I need?

A.   You can find out the fabric requirement and instructions on the product page under the 'Customers Own Material' section.

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Q.   Customers Own Material - How does it work?

A.   You place your order either online or by phone. Whether your fabric is being sent directly from the supplier or from yourself, could you please ensure that your surname and order reference number (which you will receive when you place your order) are displayed clearly with your fabric. We also ask that you indicate the correct side of the fabric and sate any special instructions. You then send it to:

The Headboard Workshop Ltd,
Units 10 - 11 St David's Industrial Estate 
Blackwood
Gwent
NP12 3SW.

We will confirm receipt of your fabric. If you have any queries, give us a call on 01291 628216.

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Q.   Does my fabric need to be fire proofed?

A.   All fabrics must be supplied with a Fire Retardant Certificate; this is best arranged by your fabric supplier, and they will ensure that it is accompanied by the necessary certificates. 

If no certificate is supplied, we can arrange the treatment for you at a cost of £10.00 per metre plus a £25.00 administration fee. Fabric treatment usually takes about 10 days and this may extend your delivery date by that amount. 

Alternatively, if your fabric has a composition that is 75% or more natural material, it may be possible to use an interliner. The interliner charges are as follows;

Headboards

Single, Small Double and Double: £29

Kingsize, Super King and Emperor: £39

Beds

Single, Small Double and Double: £59

Kingsize, Super King and Emperor: £89

Ottomans

Small and Medium : £29

Large, Grand, Supreme and Scroll: £39

We would need proof of the fabric composition when you send it to us. On receipt of your fabric, we will contact you for further instruction if required.

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Valances

Q.   What is the drop height of a valance?

A.   When you place an order for a valance, you will automatically be sent an email to confirm all the dimensions for your valance, this will be the length, width and the drop height (the hieght from the divan base to where you want the valance to finish) so it fits perfectly!

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Others

Q.   Do I need to return my swatches?

A.  That would be greatly appreciated and would help to keep our swatch costs down. If you could be kind enough to return them to The Headboard Workshop Ltd. Units 10 - 11 St David's Industrial Estate, Blackwood, Gwent, NP12 3SW, we would be very grateful. 

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Q.   Do you offer trade discounts?

A.   Only to trade customers who have purchased from us on a number of occasions and continue to purchase on a regular basis.

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