Last updated 04/12/23

Delivery Information

We are advising an 6 - 8 week lead time upon confirmation of order details*. 

In a hurry? Click here to see our Grab a Baa-gain section, or ring us to find out about our Fast Track Service.

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LEAD TIMES

DELIVERIES

INSTALLATION OF YOUR ORDER

DELAYS & DAMAGES

RETURNS & EXCHANGES

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LEAD TIMES

1. Lead times for our products

Headboards

8-10 weeks*

Beds

8-10 weeks*

Ottomans

8-10 weeks*

Valances

8-10 weeks*

Cushions & Additional Covers

8-10 weeks*

Grab a Baa-gain Headboards

2-3 weeks

2. When lead time begins

*Lead time starts from the moment we receive your material (if you are sending COM) and all product information necessary to build your order.

This information required may include:

  • Confirmation of your chosen material if you have not had a swatch prior to ordering
  • Access confirmation for large items
  • Skirting board dimensions for floor standing items
  • Valance dimensions
  • Winged Headboard dimensions
  • Any change of product confirmation required
  • Confirmation of fabric details, colourway and direction that your fabric is to be used

Please note; if you amend or change your order before we have started production, the lead time will start from the moment the amendment is confirmed.

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DELIVERIES

1. Delivery contributions

Headboards 

£29

Beds

£49

Ottomans

£29

Chairs

£29

Valances & Additional Covers

£15

Cushions & Fabric by the Metre   

£15

All times and prices shown are for delivery to the UK mainland. 

2. Free delivery over £500*

If you are purchasing multiple items, to find the cost of delivery please see your basket at checkout. 

*In the event of us offering Free Delivery, this applies to UK Mainland only.

The most vital and important part of what we do at The Headboard Workshop is getting your order to you in tip top condition, our aim is to get your order to you safely and conveniently without any unnecessary, potentially risky delays, including avoiding storage of precious items and expensive fabrics.

Our tried and tested method of delivery avoids any potential damage, frustration or uncertainty with the delivery process and after many years of experience, we have put together this helpful guide to explain how our deliveries work best and introduce the wonderful people we trust to look after your order once it has left our workshop.

Your understanding of this process and the people involved is greatly appreciated and we all thank you in advance for your co-operation and flexibility. Your involvement in the delivery process is minimal but extremely important to its success.

3. About our delivery team

Orders over £500 value are delivered free of charge to one UK mainland address by DW Services*, our trusted delivery team.  As a family business with whom we have worked for 7 years, they are logistics experts that will build their delivery run to maximise efficiency and minimise pollution and wastage.  Often this means grouping deliveries in similar postcodes or along a route together.

Your principal contact at DW Services will be Dorota. We ask that you work with her to book in your delivery when they will be in your area. They are simply the best at fitting and installing your order, are extremely hard working and very polite and courteous – they may be the only members of our team that you will meet in person.

*On occasion or in exceptional circumstances, your order may delivered with an alternative carrier.  If this is likely, we will let you know in advance.

4. The delivery process 

As your order nears the end of its production journey, your details will be passed to Dorota who will liaise with you directly to book your delivery in. Once delivery has been arranaged, the delivery crew will deliver to your room of choice, install (with the exception of wall mounting packs) and take all the packaging away. 

Your order will need to be signed for on completion of the delivery.  Please inspect your order before signing the delivery documents.

5. Delivery eco-policy/sustainability

Wherever possible we actively try to reduce our packaging waste. When your order is ready to be packed, we carefully ready your order for dispatch.

Your items are firstly wrapped in a protective layer of clear plastic (and sometimes bubble wrap too). This can be left on the item if you are not ready to install it immediately. The corners are then reinforced with strong protectors and wrapped in reusable furniture blankets ensure safe transit.  It is these blankets and corner protectors which DW Services then return to us to use again and again. 

6. Missed/cancelled/failed deliveries 

Once the delivery date and time is agreed with Dorota please ensure that you or someone in your household is there to accept the delivery. The crew will not be able to wait if no one is present at the agreed time as there will be other customers in the delivery chain who will all have been given time slots.  Your order will be re-scheduled for a re-delivery and this will be charged at £80 for a headboard and £140 for a bed.  Deliveries that are re-arranged will have to take place the next time we are in your area, especially in areas that we do not travel to frequently.

7. Storage facilities

Please note that we have no storage facilities – your order is expensive and precious and we don’t like things to remain static in the workshop as this is an uninvited opportunity for damage to occur.  The best and safest time to receive your headboard is as soon as it has completed production and been handed to DW Services by working with Dorota and accepting their proposed delivery date.

 If you foresee an unavoidable delay in being able to accept delivery relative to our current published lead time when your order was placed, please tell us at your earliest opportunity.  Once your order is in production, there is minimal margin to be able to hold the order back from dispatch and delivery.

For example, if when you place your order, we are indicating a 5 to 7 week lead time and you know you will be unable to take your delivery until week 9, please tell us and we will delay production of your order to work with you to provide the best service possible.

8. Access issues on delivery 

It is your responsibility to ensure the goods will fit into your room of choice. In the event that your item cannot be delivered because the access does not allow for it you have two options:

  1.       You contact a local specialist delivery company and make your own arrangements for them to take the item to your room of choice, in which case we will leave the goods in a place approved by you ready for the specialists.
  2.       Arrange with us that the headboard or the headend of the bed is taken back with our delivery team for us to modify and re deliver it. The charge for this will be £220.00 for collection and re delivery and a minimum fee of £460.00 for modification work.  No modification work will be undertaken until fully paid.

9. Changing your delivery date

If you have confirmed a delivery date:
Once agreed, your delivery slot is not flexible as it may cause the delicate delivery chain to collapse, inconveniencing other customers in your area that have worked with Dorota to accept the delivery date. Once the delivery date and time is agreed with Dorota please ensure that you or someone in your household is there to accept the delivery. The crew will not be able to wait if no one is present at the agreed time as there will be other customers in the delivery chain who will all have been given time slots.  Your order will be re-scheduled for a re-delivery and this will be charged at £80 for a headboard and £140 for a bed.  Deliveries that are re-arranged will have to take place the next time we are in your area, especially in areas that we do not travel to frequently.

Before confirming a delivery date:
Part of your order is usually completed by this stage.  The ‘In production’ status usually means that your order has moved onto the upholstery benches and is already a sizeable item.  This period of making is slightly flexible depending on where your headboard is in our schedule.  If you anticipate at this stage that you may not be able to take your headboard straight away, there is a chance we can help you. Please call us and we will discover how far along your upholstery is and advise on an individual order basis what we can do to help.

10. Overseas Delivery

All times and prices shown are for delivery to the UK mainland to one address.

If you would like a quote for delivery outside of the UK please fill in our Overseas Delivery Enquiry Form or give us a ring on 01291 628216 and we would be happy to help! 

EXPORTING ORDERS FROM THE UK

Due to the changes that came into effect on 01 Jan 2021, all goods exported from the UK to anywhere in the world are now sold and shipped excluding VAT. The customer will then pay the appropriate level of VAT (in the destination country) as and when the goods are imported.

For export only, please note;

  1. The prices for our items will be exclusive of VAT; the invoice we supply to you will have no VAT on it.
  2. There will be no VAT charged on the shipping if we arrange this for you.
  3. The customer is liable to pay local VAT when the goods cross the border into the destination country.

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INSTALLATION OF YOUR ORDER

1. What we will install when we deliver

If you opt for a headboard that fixes to the bed via plywood moulded struts, we will take your order to your room of choice, unpack your order and fit it to the bed.  We will also take away our wrappings for reuse. If you opt for a wall mounting pack, unfortunately we are unable to mount your headboard for you as we aren't insured to drill into customer's walls. However this is a simple and quick task for a handyman to undertake, and we will still unpack and take away our packing material from your room. 

Fully upholstered beds and winged headboards will be built in your bedroom and arrive in a modular format for ease of transport.

If you decide that you would not like the above complimentary service as above at the time of your delivery, please note that we cannot offer to return another day to complete the installation. Our Fitting Instructions videos on our website are simple and easy to follow for customers that opt for self-assembly.

2. Self installation and fitting guides

We have a range of video tutorials to help customers that wish to self assemble, and for written instructions please see our Fitting Instructions page  We are also available over the telephone to assist further.

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DELAYS & DAMAGES

Sometimes (not very often) our fabric suppliers run out of stock, and If this happens we will tell you straight away and arrange a new delivery date. 

In the event of The Headboard Workshop goods being damaged in transit, or failing to match the items ordered by you, then The Headboard Workshop must be notified within 7 working days of receipt. If we receive no such notification you will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.

All goods are subject to availability.

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RETURNS & EXCHANGES

In the event of you having to return your goods, either because of a manufacturing fault or due to transit damage, then please inform us that there is a problem as soon as you have unpacked the items.

This can be done by email, simply quoting your order number and explaining the problem. Alternatively you can call us on 01291 628216 and we will aim to resolve the issue over the phone, either by instructing one of our approved repairers to visit and rectify any fault or to arrange the collection and return of your goods to our factory so we can undertake any repair work prior to re-despatching the goods to you.

We are proud of the quality, range and advice that we offer at The Headboard Workshop, and therefore we want you to be entirely satisfied with your purchase. All our goods are made to order, so if you do wish to return your item(s) due to either a manufacturing fault or transit damage, please ensure the following:

  • You contact us within 7 working days from receipt of your goods.
  • Contact us via email, post or by telephone.
  • Return the products to us in their original packaging within 30 days of receipt.
  • Return goods in a new and unused condition, together with a copy of your original receipt.
  • We recommend that all items returned to us to be sent by Royal Mail special delivery, with insurance paid, or alternative collection can be arranged.
  • If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter, the above conditions also apply.
  • Please return the goods to: The Headboard Workshop Ltd, Units 10-11 St Davids Industrial Estate, Blackwood, Gwent, NP12 3SW.
  • In the event of a refund being issued, this will be done on receipt of the goods in their original packaging and in an unused condition.


 This returns policy does not affect your statutory rights. 

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