Designer Drop FAQs

What is the Designer Drop?

The designer drop is a time limited sales event where we offer ready made headboards in designer, luxury and top end fabrics specially sourced from our suppliers to combat industry waste.

We use these fabulous remnants to make up headboards for sale over a three day period to customers who have pre-registered their interest with us in owning one.

There is usually only one of each design available during the drop and the variety of colours, fabrics and shapes at each drop is a surprise!

Which sizes of headboard are in 'The Drop'?

The drop is made up of the UKs most popular sized headboards;  Kingsize, Super King and ‘Twingle’™ (a pair of matching 3ft singles for use as a twin setup or as a zip and link solution for a 6ft super king bed base).

Which headboard styles are included in 'The Drop'?

 We select our most popular styles of headboard for ‘The Drop’. These incluse the Samson, Puffin and Barra in line with the current fashion.  These are our most popular headboards and they suit a wide range of fabric patterns.

Our Drop Designer, Sheryl, uses customer feedback, a keen eye for the trends and her extensive knowledge of the fabric brands we use to decide what should be made into what to ensure we make the most of the design opportunities.

Which designer fabrics do we include in 'The drop'?

We regularly feature fabrics sourced with help from Fermoie, Charlotte Gaisford, Rapture & Wright, Ian Mankin and Linwood.

This list grows all the time.

Drop Times

Each Designer Drop opens at 9am sharp to the general public.

VIP subscribers that are pre-registered will recieve a 10 minute head start, receiving the drop link in their registered email inbox at 8.50am on the day of the drop.

 

Item Availability

Our drop items are made from designer remnants.  We are therefore a bit beholden to what we can get and how much of it we can use.  We are unable to take drop item requests.

At 9 am on drop day, what you see listed on the drop page is our entire stock for that drop.

Once an item is sold it can not be rebought by someone else – our advice is to be quick!

If an item disappears whilst you are checking out it means, unfortunately, that someone else has pipped you to the post.

Dispatch and Delivery Times

All headboards purchased during the drop are dispatched with our nominated carriers.  They will contact you directly to arrange your delivery.

They do not provide an installation service but your drop purchase will be taken to your room of choice.

We are not able to store drop purchases, sorry.

Our nominated carriers are not able to deliver on a specific day, please bear this in mind when ordering.

Deliveries are usually completed within 7 working days of dispatch.

Fitting Your Headboard

Drop items are delivered to your room of choice.  Our carriers do not perform a fitting service.

Headboards that are fitted with plywood moulded struts or an optional wall mounting pack are easily self installed following our how to guides which include clear videos to follow.

Shipping to the Highlands and Islands

FREE delivery to one mainland UK address with our nominated courier is included for all orders exceeding £500.  We can not offer a specific day delivery service under our free delivery policy.

We may be able to arrange a specific date carrier for you at an extra cost (although it can be very expensive).

Free delivery is not available to the highlands or Islands.  If you live in either of these areas, please drop us an email with your full delivery address, including postcode, to admin@theheadboardworkshop.co.uk

We will obtain a shipping quote for you based on a Super King headboard and keep it on file for you for use on drop day.

To place your order using the shipping quote, please call us.

Reserving/Holding items

Sorry, we absolutely can not ‘hold’ or reserve items from the drop or add them to quotes to be considered later.

The drop works on a ‘see it – love it – get it’ basis only.

Returns and refunds

We hope you are thrilled with your designer drop purchase. However, as a pre-made product you can return it to us for a refund if you wish.

You must make us aware that you wish to return your order within 7 days of it being delievered to the delivery address.

Return shipping is £49 and will be deducted from your refund when we recieve the item in as new condition in its original packaging at our workshop.

Return shipping costs will increase for overseas and highland orders but will not exceed the original shipping quote that we used to send you the item.

Shipping costs to The Highlands and Islands and oversees are non-refundable.

If your order returns a 'Payment Error' message

Don’t worry – just ring us immediately on 0291 628 216.

This invariably means that we have your order safe on our system but that, for whatever reason, your payment has failed.  We will also try and make contact with you to make sure you get the item (if you want it) by making payment.  If you’ve made a mistake then this will also allow us to free up that particular drop item and re-offer it to those next in line for it.

Trade and Interior Design Account Holders

The drop items are so keenly priced that we do not allow a trade discount to be applied to drop items, sorry.

Trade / Interior Designer Account Holders: If you are logged into your trade account to shop the drop it is possible that the category won’t show for you.

How much could I save?

Typically, we are able to offer the headboard as though you had not paid for the fabric.

With some fabrics costing in excess of £170/m, on a headboard that requires 4m of fabric, you would save £680 as opposed to if you had bought and sent us the material for upholstering onto a headboard yourself.

If you’re lucky enough to bag a baa-gain then you’ll be absolutely chuffed to bits.  We always show the full RRP of the headboard including fabric so you know exactly how good a deal you are getting!

If your Question isn't covered here ...

Then please refer to our comapny’s full terms and conditions here: https://www.theheadboardworkshop.co.uk/content/25-terms-and-conditions