Help With Ordering
Placing an order with the The Headboard Workshop is easy. You will be taken through the steps to create an account when you place your first order online. We can accept orders by phone on 01291 628216, or e-mail firstname.lastname@example.org
Here are the steps you need to follow to place an order:
1. Find the items you would like to buy
Firstly, you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our online shop. When you find an item that interests you, click the title or name of the item to find out more details about it. You can also browse the category pages, listed along the top navigation of each page.
2. Add the items to your Shopping Basket
If you want to order an item from The Headboard Workshop, click the "Add to Basket" button on the item's product information page, after selecting all, if any, of the products choices. Once you've added an item to your Shopping Basket, keep searching or browsing until your basket contains all of the items you want to order. You can check the contents of your Shopping Basket at any time by clicking the link at the top of every page of our website.
3. Proceed to checkout
When you're ready to place an order for everything in the Shopping Basket, click the "Proceed to checkout" button. You will be taken to the first page of the checkout.
4. Sign in
Indicate whether you are a new or returning customer and click on the appropriate button.
For new customers please click on 'I'm a New Customer' and proceed to enter your personal details.
If you are an existing customer please enter your email address and password you provided when you placed your first order. Alternatively please use the 'Forgotten your password?' link.
5. Enter your details
Please enter your personal details as required. Remember that the e-mail address you provide here will be the only e-mail address on your Headboard Workshop account.
All orders will be dispatched to the delivery address provided. If an alternative address is required please fill this in once you have proceeded to the next step. The dispatch method will depend on the size of the product ordered. Click 'Checkout Securely' once delivery and shipping addresses have been selected.
6. Check and submit your order
Check the accuracy of all the information you have provided, and make any necessary adjustments. A delivery note will be placed in the box provided if further information is needed.
When you are ready, click the "Proceed to checkout" button to select shipping options and submit your order.
7. Provide payment information
Before your order is confirmed, you will have to provide payment for your order. We accept Visa, Mastercard and Delta, American Express or you can also pay using Paypal. All orders are to be paid in GBP as the prices are denominated on the website. All orders must be prepaid. You must enter your card number without spaces or dashes.
Note: we do accept cheques, but your order will not be processed until the cheque has cleared.
Once you place your order and complete payment, you will see the following message "Thank you--we have received your order". Later you'll receive an order confirmation e-mail. We will send you another e-mail message at the time of dispatch. When you place your order we will acknowledge your wish to enter into a sales contract with us by means of the order confirmation email. The sales contract between us is not actually entered into until the dispatch confirmation email is issued.
All payments will be processed for us by SagePay who provide the secure link between our online shop and our bank to ensure your card details are kept secure and various fraud checks can take place. The transaction will appear on your card statement as The Headboard Workshop
How do I know the order has been placed?
You'll know the order has been placed when you reach a page that displays the following message: "Thank you--we have received your order". Later you'll receive an order confirmation e-mail.
If your credit or debit card is declined
Note: only your bank can tell you why your card has been declined.
If you receive notification that your credit or debit card has been declined, you must contact the bank that issued the card to find out why. You should also check if the card attached to your Headboard Workshop account has expired.
The order will be suspended as an open order. If you want to try again please proceed through the following steps:
- Go to Your Account
- Sign in with your e-mail address and password.
- Place your order again entering your new card details on the SagePay payment pages.
Where is my order?
If you recently placed an order and you're wondering why you haven't received it yet, you should first check whether we've dispatched it to you:
- Click on Your Account at the top of any page, sign in to your account by entering your email address and password.
- Go to your 'order history' to review the order status of all your orders, both open and dispatched.
- Click the order details you're wondering about. You should see status details of the order you're expecting.
What if I want a bespoke headboard?
You need to ring us on 01291 628216 and we will be delighted to help you. We will discuss with you what you want and when you are happy we will place your order over the phone. We do lots of special orders for bespoke headboards.
Note: if you can't find the order in Your Account, it may be that you didn't place it successfully. Click "View Basket" at the top of any page and see if the items you wanted to order are still there. If they are, click the "Proceed to Checkout" button and place your order. If you can't find the order in Your Account or in your shopping basket, please check whether you have ordered using a different e-mail address, or the same e-mail address with a different password.